Product Support

All known issues:

Category Issue
GeneralNo text appears during the game
GeneralThe screen flickers during the game
GeneralThe background images in the game menus are missing
GeneralI experience slow or jerky videos in the game
GeneralThe game does not start under Windows Vista
GeneralHow to activate the game i have purchased in your webstore ?
Return To Mysterious IslandThe game returns to Windows when trying to display Mina's PDA
Return To Mysterious IslandThe game returns to Windows when you approach Nemo's submarine
Return To Mysterious IslandThe game and the animations seem to run too fast
Echo: Secrets of the Lost CavernThe game randomly returns to Windows while playing after the installation of a «no-cd patch»
The Secrets of Da Vinci: the Forbidden ManuscriptInstalling the game quits and does nothing
The Secrets of Da Vinci: the Forbidden ManuscriptThe game returns to Windows on a PC with 2 CD drives
The Secrets of Da Vinci: the Forbidden ManuscriptLaunching the game fails, with the following error message: unhandled exception
The Secrets of Da Vinci: the Forbidden ManuscriptI can't find the sugar supposed to be in Sartunin's room, I can't build the fumigant
Cleopatre, a queen's destinyKNOWN BUG : some ingredients is missing in laboratory
Nostradamus, the last prophecyGame freeze while entering the scribe's room
Dracula 3How can i do to solve blue pentagram in turkish prison ?
Dracula 3possible bug detected!
Return to Mysterious Island 2I can't combine objects in my inventory !
KSNHow to configure and use a KSN account
The Fall Trilogy - Chapter 1 - SeparationThe game starts with a frozen black screen
The Fall Trilogy - Chapter 1 - SeparationI can't see navigation arrows or some buttons seem to be missing
The Fall Trilogy - Chapter 1 - SeparationThe mouse cursor is behaving strangely in windowed mode
The Fall Trilogy - Chapter 1 - SeparationI can't reach the windows taskbar when in windowed mode
The Fall Trilogy - Chapter 1 - Separation"Out of range error" message when launching the game

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